Support

Email us at support@stadiumquest.com. A real person reads every message, and we answer within 48 hours.

Printed poster orders

Ordered a printed poster from the app? Here is how to check on it, and what to send us if something is wrong.

Your order number

Every print order has a number that looks like SQ-100042. You will find it on the receipt email you received when you paid, and in the app under Profile → My Orders. Please include it in any email about an order — it lets us find your print in seconds.

Where is my poster?

Ordered — we have your payment and are preparing the print file.
Printing — your poster is at the print lab. Posters are printed to order, which usually takes 1–3 business days.
Shipped — your poster is on its way. A tracking link appears on the order in My Orders as soon as the carrier scans the package. Shipping within the US typically takes 3–8 business days from the ship date.
Delivered — the carrier reports delivery.

You may also see these:

Awaiting payment — the checkout page was opened but payment has not completed. Finish the checkout, or just start a new order; nothing has been charged.
Payment didn't go through — not charged — the card was declined or the payment failed. Nothing was charged; try again or use a different card.
Cancelled — the order was stopped before printing. If you had paid, we refund you in full; the status changes to Refunded once the refund is issued.
Refunded — your payment has been returned. Refunds show on your card within 5–10 business days depending on your bank.

When to chase us: if an order is still Ordered or Printingafter five business days, or Shipped with no delivery after the 8-business-day shipping window, email us with the order number and we will follow up with the lab or the carrier.

Damaged, wrong, or missing poster

We want you to have a poster you are proud to hang. If your print arrives damaged, does not match what you ordered, or never arrives at all, email us with:

your order number,
a sentence about what went wrong, and
for damage or print problems, a photo or two of the poster and the packaging.

Please write within 30 days of the ship date — or, if the order never shipped, within 30 days of the order date. We will reprint and reship at no charge, or refund you — your choice. You do not need to send anything back.

One honest exception: the ticket details on the poster are printed exactly as you typed them in the app. If the print is correct but the section, row, seat, or date you entered was not, we will gladly reprint it with the corrected details at the standard price.

Changing or cancelling an order

Posters go to the lab shortly after payment, so changes and cancellations are only possible before printing starts. Email us right away with the order number:

To change the ticket details or the shipping address — if the lab has not started, we update the order at no charge.
To cancel — if the lab has not started, we cancel the order and refund the full amount to your card.

Once printing has started the poster is already yours; a reprint with new details is at the standard price. A print that arrives damaged or not as ordered is covered above regardless.

Shipping and payment

We ship within the United States only, at no charge.
Payment is handled by Stripe on a secure checkout page. Your card details never reach StadiumQuest. The charge usually appears on your statement as STADIUMQUEST.
Your poster is printed by a professional print lab that receives only what it needs to print and ship your order: the poster file, your name, your shipping address, the email address on the order, and the order number.

The app and your account

Sign-in problems: tell us which sign-in you use (Google, Apple, email, or guest) and what happens when you try.
A visit, quest, or poster that looks wrong: tell us the stadium and the date, and attach a screenshot if you can.
Deleting your account: you can delete it in the app under Profile, or follow the steps on our account deletion page.

Privacy and terms

Our privacy policy explains exactly what the app collects and why. Our terms of service cover the rules of the game.